Diamond Head Windows has been through the “big box store” overhead cycle. We did big ... and we didn't like it. Our previous company, like most in the industry, became burdened by too much overhead. Most of which doesn’t really benefit you the customer but definitely adds to the cost of your project. So we downsized! Here are some of the industry secrets that bigger window and door companies would rather you not think about.
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CEO / License holder for California & Hawaii
Todd has been in the residential remodeling business for 26 years. Todd is a graduate of Marketing from California State University Chico. He has been a General Contractor since 1994. He has owned and operated Several Construction Companys and has done over 400 million dollars of sales in residential home improvements. He is also currently the owner of Northwest Exteriors, Windows Hawaii and Diamond Head Windows. Todd has consistently been ranked in the top 100 remodeling Companies in the nation since 1999. Todd has won many awards in the industry for construction management, marketing and innovation in replacement windows. He has an impressive book of business of over 10,000 happy customers.
VP Operations
Cheryl is the heart of our organization. She is a graduate of the University of Arizona in business administration. After a successful career in the banking industry, she now has over 12 years experience in construction management and finance and sales management. She oversees the important administration divisions or our company including payroll, insurance , licensing , OSHA requirements and all the little things behind the scene to assure our customers they are protected and covered during our projects.
General Manager / Hawaii
Division
After attending the University of California Davis, Mark moved to England and worked in sales/marketing for several international book publishers. In 2006 he joined his brother Todd working in the home improvement field. In 2007, Mark moved to Hawaii to run Windows Hawaii, then a branch office of Northwest Exteriors, owned by Todd McKinstry and Tom Orr. Mark ran this operation and built it to be one of the top producing offices for Northwest Exteriors and top window replacement company in Hawaii. In 2012 Todd sold his interest in Northwest Exteriors/Windows Hawaii and formed Diamond Head Windows so that we could concentrate on Hawaii and improve our service, selection, and price by eliminating middlemen and unnecessary overhead. Mark has overseen over 500 projects in Hawaii from window replacements in small single wall homes to complete replacement of windows and siding in multi-million dollar homes.
Operations Manager /
Hawaii Division
Steve is in charge of production for all Hawaii projects. He is the person who organizes all custom product orders, shipping, materials, scheduling timelines and organization from start to finish. Steve has revolutionized the home improvement project management by using IT technology. He has streamlined the ordering process. Our Hawaii projects are hands down the fastest from start to finish than any of our competitors.
Operations Manager / California
Division
Jeremy has 16 years of installation experience and oversees all of our installation crews. Jeremy sees that all our crews are trained to follow our strict installation guidelines. He also sees over our container shipments from California. This is very important process to insure our product shows up undamaged and ontime for quicker job completion.
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